
Happy shoppers, complete with coonskin cap and toy pistol.
Last week we piled into the family van and hit the road. Our destination? South Dakota. We planned to visit the Badlands, Mount Rushmore, the Black Hills and Devil’s Tower (in Wyoming). I had no idea that a slew of well-placed signs could put Wall Drug at the top of the must-see list.
The first sign should have been an indication of what we were in for: “391 miles to Wall Drug!” The rolling grassy hills sprouted up sign after sign for the infamous store. We started counting (and betting) and we saw well over 65 road signs by the time we got there.
The signs had very few words so motorists speeding by could easily get the message: “Free Ice Water;” “Homemade Donuts;” and “Cowboy Up! Boots and Hats.” And of course every sign said, “WALL DRUG.”
The simple signs had whipped up so much anticipation that my kids could hardly wait to see this incredible wonderland of cowboys and dinosaurs.
Even if you’ve never been to South Dakota, you most likely have seen bumper stickers that say: “What the heck is Wall Drug?” We found out that Wall Drug is a series of stores under one roof that sells every tourist tchotchke and trinket you could ever want: magnets, T-shirts, mugs, picture frames, toy guns and more. Bison, jackalopes, cowboys and Indians are the featured stars here. And don’t forget the homemade fudge, doughnuts, taffy and pie. Have your picture taken on a bucking bronco! See the lifelike T-Rex! You get the picture.
For my kids, who hate to shop, this place was merchandise overload — but they loved it. In fact, they wanted to stop there again on our way back home.
Sure, Wall Drug is a huge tourist trap. There may be no other reason to stop in the remote town of Wall, S.D. But those signs created a frenzied, burning desire to see what the fuss was all about.
The lesson here is the Wall Drug message — short, simple and often. Get the message across in a concise, clear manner, and hit your target audience again and again. It reminded me of web advertising.
Behavioral targeting attracts customers no matter what road they travel. Behind the screens, advertisers can follow your behavior online and serve up ads that appeal directly to you. If you were browsing for new sandals last night on Zappos, they will put up a shoe ad as you scan the morning news. It may seem that wherever you turn online, an ad pops up that speaks just to you.
This is the power of repetition — sooner or later it will sink into your consciousness. If you see that shoe ad often enough, chances are good that you will cave and click. Just think twice before buying those cowboy boots.